Shipping Policy

Shipping Policy

Order Processing & Delivery

Processing Time: Orders ship within 1–2 business days.

Domestic Shipping (USA):

Standard Ground: 3–7 business days

Expedited (2-Day): 2 business days

International Shipping: 7–21 business days.

Shipping Rates

Free standard shipping on all orders.

Tracking Your Order

You’ll receive a shipping confirmation email with tracking details as soon as your order departs our warehouse.

If you don’t see your confirmation within 48 hours, please check your spam folder or contact support.

Lost or Delayed Packages

If your tracking status hasn’t updated for more than 5 business days, let us know at support@smoothstep.com.

We’ll work with the carrier to locate your package or send a replacement.