Return Policy

Last Updated: [20/02/2025]
At SmoothStep™, your satisfaction is our top priority. If you aren’t completely happy with your purchase, we’re here to help.

30-Day Money-Back Guarantee

You may return any unused SmoothStep™ device within 30 days of delivery for a full refund.

To be eligible, the device must be in its original packaging and in “like-new” condition.

How to Initiate a Return

Email our support team at support@smoothstep.com with your order number and reason for return.

We’ll send you a prepaid return label. Please ship the item back within 5 business days.

Refund Processing

Once we receive and inspect your return, we’ll notify you by email.

Approved refunds will be credited to your original payment method within 5–7 business days.

Exchanges

Need a replacement? If your SmoothStep™ arrived defective or damaged, we’ll ship a new one immediately at no extra cost.

Contact support with photos of the defect and your order number.